Услуги ремонта ZEISS

Тепловизионная камера

We repair our entire current product portfolio as well as a large selection of historical products. If your product is not listed in the form below or you are unsure, please contact our customer service.

The fastest service can be obtained directly from ZEISS directly via the form below. If you need service, you can also contact your local ZEISS dealer.



In order to take advantage of the ZEISS manufacturer's warranty, a proof of purchase of your product is absolutely necessary. Please upload proof of purchase in the form below or attach proof of purchase to your product.


Please note that the Thermal Imaging Camera is a device with a built-in lithium-ion battery. For this reason, please follow the below steps while sending your product:



  • Inform your chosen courier that the parcel needs to be transported in accordance to the SV188 regulations
  • Attach the following label on the outside of your parcel: Download
  • Do not send the parcel via air freight

Для того, чтобы Ваше изделие вернулось к Вам обратно как можно быстрее и удобнее, пожалуйста, следуйте инструкциям:


  • Заполните следующий бланк подачи заявки на ремонт.
  • Распечатайте подтверждение, полученное по электронной почте.
  • Подпишите бланк, приложите ее к Вашему изделию и обратитесь за дальнейшей информацией к ближайшему дилеру ZEISS.
  • В случае, если у Вас возникнут какие-либо вопросы перед отправкой Вашего изделия ZEISS, пожалуйста, сначала воспользуйтесь бланком по оказанию услуг.
  • Обращаем Ваше внимание на то, что при заполнении бланка информация указывается только на английском языке.

Please note that the Thermal Imaging Camera is a device with a built-in lithium-ion battery. For this reason, please follow the below steps while sending your product:



  • Inform your chosen courier that the parcel needs to be transported in accordance to the SV188 regulations
  • Attach the following label on the outside of your parcel: Download
  • Do not send the parcel via air freight

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What happens, when I sent the product?

We will then thoroughly examine your product. You will receive a cost estimate about the expected costs and can decide if we should do the work or not. We will inform you if the option exists to replace your product or offer you a new product with a surcharge. We will begin as soon as you tell us to do so.

By the way: we often make minor repairs free of charge. In such cases, you will receive your serviced product instead of the cost estimate.